Items purchased online through the Miniola website are entitled to a full refund under the European legislation on distance selling.
A Return Material Authorization (RMA) number must be requested from Miniola within 7 days of delivery. Miniola are unable to accept returns on any item that has been worn. Miniola reserves the right to decline goods not received in their original state. If an item is returned in a different state to that when sent the client will pay for resend of goods.
Items purchased during December can returned up till 7th January the following year.
To request an RMA number, please contact us at firstname.lastname@example.org with your order number and details regarding your return. Once you have been issued with an RMA, return the item immediately in it's Miniola packaging, any Packaging and labels which come with the goods must also be intact having not been removed or damaged. Please pack the item carefully and state the RMA number clearly on the external packaging. We recommend that you use a recorded delivery service for your own protection.
Items being returned within the UK should be returned within 7 days of the RMA number being issued. International returns should be shipped within 7 days of the RMA number being issued.
Exchanges are possible, but only if the item is available, and will only be dispatched once the returned item has been received.
Miniola does not accept responsibility for postage fees, nor for any items lost or stolen in transit. Any sales tax or duties payable on orders outside the EU will not be refunded and are the responsibility of the customer. Please note that any unidentified returns will be returned to the sender and will not be refunded.
The return policy does not affect your statutory rights.